We offer free shipping for all domestic purchases over $75. Flat rate shipping is $6.00 for purchases under $75 within the United States (only valid on packages weighing less than 10lbs). We also offer free in-store pickup for orders of any dollar amount at our Fargo brick and mortar location. Just select 'in-store pickup' under shipping options and we will send you an email when your order is ready! Please be sure to bring your order confirmation and a form of ID for pickup.
At this time, we are only able to ship internationally to Canada. Shipping rates will vary based on package weight and shipping method, thank you for understanding.
We are not responsible for lost or stolen packages. Once the item leaves our warehouse, it becomes the responsibility of the carrier. We are happy to help in anyway we can if this happens by providing tracking and support, but we recommend reaching out directly to the provided postal carrier for information on your package.
Orders are typically processed and shipped within 24 hours, but we allow up to 2 business days for processing time. You will get an email confirmation when your order is placed and another with your tracking information once your order has been processed.
In the instance that your order will ship later than typical, we will send a follow-up email and let you know when it is expected to ship. During the holiday season, shipping times may vary and orders may take 3-5 business days to process and ship. If you need your order quickly, please give us a call at (701) 356-5080 or send us an email at firstname.lastname@example.org.
WHAT IS IN-STORE PICK UP?
Once we receive your order for in-store pickup, we will process it and send you an email letting you know it is available and ready for pickup. The majority of our items are available in-store and therefore we can process in-store pick ups rather quickly. However, there are instances that we need to special order items and therefore pick up times may vary.
DO YOU OFFER EXPEDITED SHIPPING!
Yes, we certainly know what it's like to want things quickly for a last minute birthday outfit or a vacation! Expedited shipping is only valid for orders shipped within the Continental United States. Please contact us if you would like an expedited shipping quote for Alaska or Hawaii. Please keep in mind that this applies during business hours only.
DO YOU SHIP TO P.O. BOXES OR APO'S?
Yes! We ship USPS to P.O. Boxes and Military addresses (thank you for your service)! We are not able to offer expedited shipment with these recipients, so please keep that in mind!
DO YOU SHIP TO CANADA, ALASKA & HAWAII?
Of course! We certainly can't upset our faraway friends! Unfortunately, our standard shipping rates do not apply to Canada. We offer a flat rate of $15! Once your order ships, you will receive tracking information!
CAN I USE MY APRICOT LANE GIFT CARD ONLINE?
Unfortunately at this time, we are not set-up to accept gift cards purchased in the Apricot Lane brick and mortar stores. If you are needing a gift card, we do offer E-Gift cards online that will be emailed to you. Those gift cards are online specific, and cannot be used in the Apricot Lane brick and mortar locations. Sorry for any inconvenience this causes.
HOW CAN I TRACK MY ORDER?
Once your order is processed and a shipping label has been created, you will receive an email with your tracking number. It is always suggested to make an account with us, so you can easily log in and keep track of your purchases.
CAN I CHANGE MY SHIPPING ADDRESS ONCE MY ORDER HAS BEEN PLACED?
If you put in the wrong address please call us immediately during business hours at (701) 356-5080. If it is outside of our business hours, please email us at email@example.com. We begin processing orders immediately, so please know that we will do our best to update your info, but if the item has already been packaged, there is nothing we can do. If you are using PayPal as a form of payment, please make sure your shipping info is up-to-date!
I HAVE A QUESTION I DIDN'T SEE LISTED HERE!
Give us a call during business hours Mon-Fri 9:00am-5:00pm CST at (701) 356-5080 or email us at firstname.lastname@example.org.
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